Shipping & Returns

Shipping

Roof Top Tents – Shipped to any Mainfreight 2home depot. Delivery: Approximately 3 to 5 working days.

Other items – Delivery: 2 to 3 working days.

Small Courier – NORTH ISLAND | 0kg–2kg | NZ$6.00 
Medium Courier – NORTH ISLAND | 2kg–4kg | NZ$9.00
Small Courier – SOUTH ISLAND | 0kg–2kg | NZ$10.00
Medium Courier – SOUTH ISLAND | 2kg–4kg | NZ$16.00
Small Courier – NORTH ISLAND (RURAL) | 0kg–2kg | NZ$11.50
Small Courier – SOUTH ISLAND (RURAL) | 0kg–2kg | NZ$15.50

Returns

We take our satisfaction guarantee very seriously, and if you're not 100% satisfied with your product, we'll happily refund your purchase. We are happy to accept and refund for a period of 30 days.

  • All returns must be in existing undamaged packaging and be in the same new unused condition that you received the item.
  • You are responsible for all shipping costs to return the items
  • Proof of purchase is required.

Once we have received the item we will check the item for damage. If the item is accepted for a refund it will be processed within 5 working days. Refunds are given on the purchase price only and no shipping costs are refunded.

All returns send to:

Lucas Creek NZ
190 Paremoremo Road
Lucas Heights
Auckland 0632

Damaged products

In the unlikely event that your product arrives damaged, we will happily replace your item free of charge.

Contact Andy at sales@lucascreek4x4.co.nz for more information.